Refund Policy
Last updated: January 1, 2023
Thank you for dining with DoughMaestro's Hearth. We pride ourselves on offering delicious pizzas and exemplary customer service. We understand that sometimes things do not go as planned, and you may need to request a refund. This Refund Policy outlines the circumstances under which we may provide a refund and how to submit a refund request.
Cancellation and Refund Eligibility
- Incorrect Order: If you receive an incorrect order, please contact us immediately at +44 20 7254 6458. We will either replace your order or provide a full refund for the item(s) that were incorrect.
- Order Cancellation: If you wish to cancel your order, please do so within 5 minutes of placing the order. You can cancel by calling us at +44 20 7254 6458. If the order has not been prepared, we will issue a full refund in the same method of payment used.
- Quality Issues: If the food received is not up to our quality standards, please contact us within 2 hours of receiving your order. Please provide a brief explanation and, if possible, a photo of the issue. Qualifying issues may result in a full or partial refund, or a replacement order, at our discretion.
- Missing Items: If your order is missing items, please contact us as soon as possible at +44 20 7254 6458. We will arrange for the missing item(s) to be sent to you or provide a refund for the missing item(s) value.
Non-Refundable Circumstances
- Change of mind: If you change your mind about your order after it has been prepared, delivered, or picked up, we cannot offer a refund.
- Late Delivery: If your order arrives late due to external factors outside of our control, such as traffic or weather conditions, we cannot offer a refund.
- Personal Preference: If you dislike the taste due to personal preference or choosing the wrong menu item, we cannot offer a refund.
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer service team at +44 20 7254 6458 within the timeframe specified for the issue you have experienced.
- Provide your order number and a clear explanation of the issue.
- Our customer service team will review your refund request and may ask for additional information or evidence, such as a photo.
- If your refund request is approved, the refund will be processed within 5-10 business days.
- The refund will be issued to the original method of payment, unless otherwise agreed upon.
Additional Information
- Refunds are issued in £ and will reflect the amount actually paid for the item(s).
- Refunds can only be issued to the person who made the original purchase.
- Adjustments to this Refund Policy may be made at any time and will be posted on our website at amberskywindow.sbs.
For further assistance, please visit us at Pizzeria Da Michele, 125 Stoke Newington Church St, London, N16 0UH, United Kingdom, or contact us directly at +44 20 7254 6458. We value your patronage and strive to provide you with the best experience possible.